OperationsProfessional Services Automation (PSA)
An easy-to-use PSA — service desk, billing, CRM, and projects — for modern MSPs.
Acronis PSA gives MSPs everything they expect from a professional services automation platform — service desk, billing and invoicing, CRM, project management, stock inventory, and KPI reporting — with billing automation for Acronis and other services. It deploys in days rather than months, making it the shortest path to increased profits. Faltrox uses it to run efficient, profitable managed-service operations.
Overview
What Professional Services Automation (PSA) is
Running a managed-service business needs more than security tools — it needs the operational backbone to manage tickets, bill accurately, track projects, and report. Acronis PSA provides that: everything expected from a PSA, natively integrated with the Acronis platform so security, backup, and operations run together.
It covers service desk, billing and invoicing, CRM, project management, stock inventory, and KPI reporting, and automates usage-based billing for Acronis services (and Microsoft CSP services) in a few clicks. Unlike other PSA solutions that take months to deploy, it can be adopted in days — the shortest path to increased profits. Faltrox uses Acronis PSA to run efficient, accurate, profitable managed-service operations for the security and IT services it delivers.
Coverage
What it protects
The platforms, threats, and surfaces this product is built to defend.
Service Desk
Manage tickets and support requests through an integrated service desk.
Billing & Invoicing
Automate usage-based billing for Acronis and Microsoft CSP services.
CRM
Manage customer relationships alongside operations.
Project Management
Track projects, tasks, and delivery.
Stock Inventory
Manage stock and inventory within the same platform.
KPI Reporting
Report on KPIs to run the managed-service business.
How it works
The mechanism
How the product moves from signal to protected state, step by step.
- 01
Deploy
Acronis PSA is deployed and adopted in days, not the months typical of other PSA solutions.
- 02
Ticket
The service desk manages tickets and support requests through their lifecycle.
- 03
Bill
Usage-based billing for Acronis and Microsoft CSP services is automated in a few clicks.
- 04
Manage
CRM, project management, inventory, and KPI reporting run the operation.
- 05
Operate
Faltrox uses PSA to run efficient, accurate, profitable managed-service operations.
Capabilities
Key capabilities
Service Desk
Integrated service desk to manage tickets and support requests end to end.
Billing Automation
Automates usage-based billing for Acronis services and Microsoft CSP services.
CRM
Manage customer relationships alongside service operations.
Project Management
Track projects, tasks, and delivery within the platform.
Stock Inventory
Manage stock and inventory in the same system.
KPI Reporting
Report on key performance indicators to run the business.
Fast Deployment
Deploys and is adopted in days, compared with months for other PSA solutions.
Natively Integrated
Integrated with the Acronis platform so operations run alongside security and backup.
Works with
Part of the platform
Acronis products this pairs with, and the Faltrox services that operate it.
Delivery
You buy the outcome, not the console
Managed by Faltrox
Faltrox licenses, deploys, and tunes Acronis Professional Services Automation (PSA) for your environment, then runs it as part of a managed service, so you get the protection without staffing another security console.
FAQ
Common questions
01What is a PSA and why does an MSP need one?
A Professional Services Automation platform is the operational backbone of a managed-service business — service desk, billing, CRM, project management, inventory, and reporting. An MSP needs it to manage tickets, bill accurately, and run the business alongside the security and IT services it delivers.
02How is Acronis PSA different from other PSA tools?
It is natively integrated with the Acronis platform, so security, backup, and operations run together, and it automates billing for Acronis and Microsoft CSP services. Crucially, it deploys in days rather than the months other PSA solutions take — the shortest path to increased profits.
03Does it automate billing?
Yes — it automates usage-based billing for Acronis services and Microsoft CSP services in a few clicks, reducing billing errors and manual effort and ensuring accurate, automated invoicing.
04How does it fit with Acronis RMM?
RMM handles the technical monitoring, automation, and remote management; PSA handles the business operations — service desk, billing, CRM, projects. Together they give an MSP both the technical and operational backbone, natively integrated with security and backup.
05How does Faltrox use it?
We use Acronis PSA to run efficient, accurate, and profitable managed-service operations for the security and IT services we deliver — managing tickets, billing, projects, and reporting alongside the protection we operate for you.
Start an engagement
Secure what’s next.
Speak with the engineering team to define scope, walk through the methodology, and decide whether Faltrox is the right team to test and run your environment.
Contact us