Defensive Security
MANAGED SECURITY SERVICES
Faltrox Security is a managed security services provider (MSSP) headquartered in Bengaluru, India. One team and one contract covering 24/7 AI-driven SOC monitoring, managed detection and response, threat intelligence and incident response - as your full security operations function, or co-managed with your team.
Overview
What Is A Managed Security Services Provider?
A managed security services provider (MSSP) takes operational ownership of your security under one contract: monitoring, detection, response and reporting, run by one accountable team. You do not have to build a 24/7 security function in-house, or assemble one from several vendors and manage the handovers yourself. Faltrox Security's managed service bundles four services that are also sold separately: SOC as a service for 24/7 monitoring and triage, managed detection and response (MDR) that contains confirmed threats, threat intelligence scoped to your industry and geography, and incident response for when something does get through. It runs on platforms from Microsoft, Palo Alto Networks, Cisco, Trellix, Kaspersky and Acronis, on your licences or ours, operated by Faltrox analysts from Bengaluru, India, in your time zone. Buy it as a full replacement for an internal SOC, or co-managed alongside your existing team.
One accountable team that runs your security operations end to end, for a monthly subscription.
AI does the triage at machine speed; practitioners validate every escalation. You get one throat to choke, one monthly report, and one number to call at 3am.
Request assessmentLandscape
What Does The Service Include?
Four disciplines, one contract, one accountable team.
24/7 Managed SOC
Continuous eyes-on-glass monitoring of endpoints, cloud, network and identity, with AI triage cutting the alert noise before a human ever sees it.
Managed Detection & Response
Confirmed threats are contained, not just reported: hosts isolated, processes killed, credentials disabled, within the agreed response window.
Threat Intelligence
Intelligence scoped to your industry, stack and geography, feeding the detections that watch your estate, not a generic feed.
Incident Response
When something does get through, the same team that knows your environment runs containment, forensics and recovery. No cold handover.
Platform Operations
Full lifecycle management of the SIEM/EDR/XDR stack: deployment, tuning, correlation rules and health, on your licences or ours.
Executive Reporting
Monthly MTTD/MTTR metrics, threat trends and coverage scorecards your board and auditors can actually read.
Process
How Does Onboarding Work?
From signature to full coverage, without a rip-and-replace.
- 01
ASSESS
We map your estate, existing tooling, log sources and the compliance regimes that bind you.
- 02
CONNECT
Endpoints, cloud, identity and network telemetry flow into the SOC. Your existing EDR/SIEM stays if it works.
- 03
BASELINE
Two to four weeks of tuning: what is normal for you, so alerts mean something from day one of live coverage.
- 04
OPERATE
24/7 monitoring, triage and response go live under the agreed SLAs and escalation matrix.
- 05
REPORT
Monthly service reviews with metrics, hunt findings and a prioritised hardening list.
- 06
IMPROVE
Detections, playbooks and coverage expand continuously as your estate and the threat landscape change.
Scope
What Do We Take Ownership Of?
Four services you could buy separately, owned end to end by one team.
SOC As A Service
The 24/7 monitoring and triage function. In the bundle it owns every alert from first signal to escalation. Detection coverage is detailed on our SOC as a Service page.
Managed Detection & Response
Containment on endpoint and XDR telemetry, sharing one escalation path with the SOC instead of a second vendor's queue. Also available as Managed EDR/XDR.
Threat Intelligence
Sector and regional intelligence feeding the same team's detections. Also available on its own as our Threat Intelligence service.
Incident Response
Containment, forensics and recovery by responders who already know your estate. Also available on its own as our Incident Response service.
Outcomes
Key benefits
Enterprise security operations without the enterprise headcount.
One Accountable Team
SOC, MDR, threat intel and IR from separate vendors means gaps between contracts. Here the analyst who triages the alert sits next to the responder who contains it and the IR lead who runs the breach, one contract, no handover seams.
Predictable Cost
A monthly subscription instead of the multi-million cost of building and staffing an internal 24/7 SOC.
Compliance Coverage
Meets the continuous-monitoring requirements in SOC 2, ISO 27001, PCI DSS, HIPAA, RBI/SEBI and CERT-In regimes.
Your Tools Or Ours
We operate your existing EDR and SIEM where they fit, or deploy Microsoft, Palo Alto, Cisco, Trellix, Kaspersky or Acronis where you have gaps.
No Alert Fatigue
AI absorbs the noise; you only hear from us when something is real and what we did about it.
Co-Managed Option
Keep your team in the loop: we run nights, weekends and Tier 1; your analysts keep the interesting work.
Who we serve
Who Is This For?
Mid-Market & Enterprise
Organisations that need a 24/7 security function without building one: typically 200-5,000 employees.
Lean Security Teams
A CISO or IT lead with real accountability and no bench: we become the operations arm.
Regulated Sectors
Banking, fintech, healthcare and SaaS under RBI, SEBI, HIPAA, SOC 2 or CERT-In monitoring mandates.
Differentiators
Why Faltrox?
| Feature | Standard vendor | Faltrox Security |
|---|---|---|
| Methodology | Automated scanning | Manual exploit chaining with AI assist |
| Validation | Scanner output | Every finding reproduced by a practitioner |
| Business logic | Ignored | Deep inspection |
| Reporting | Generic PDF | Dev-ready artefacts and proofs of concept |
| Re-testing | Extra cost | Included |
Compliance
Compliance aligned
Outsourcing a security function brings supplier, processor and outsourcing obligations. The contract and evidence are structured to support them.
Frameworks we map to
- ISO 27001 A.5.19-5.22
- SOC 2 (CC9.2)
- GDPR Art. 28
- DPDP Act s.8
- RBI IT Outsourcing Directions
- NIST CSF 2.0 (GV.SC)
Audit ready
Letters of attestation included.
Standardised
OWASP ASVS and NIST 800-115.
FAQ
Common questions
01Do I need an MSSP or just a SOC service?
If round-the-clock monitoring and triage is all you are missing, SOC as a service on its own is enough. Choose the managed service when you want one contract and one accountable team across monitoring, containment, threat intelligence and incident response, instead of buying each from a separate vendor and managing the handovers yourself. You can start with the SOC and add the other services later without changing provider.
02Is this cheaper than building an internal SOC?
Substantially. An internal 24/7 SOC needs a minimum of 8-10 analysts to cover shifts, plus SIEM licensing and engineering. The managed service delivers the same coverage as a monthly subscription, typically at a fraction of one analyst's fully-loaded annual cost per month.
03Can you work alongside our existing security team?
Yes. The co-managed model is common: Faltrox runs 24/7 monitoring, Tier 1 triage, nights and weekends, while your team keeps Tier 2/3 investigation during business hours. The escalation matrix is agreed at onboarding.
04Do we have to replace our existing tools?
No. If your EDR or SIEM is fit for purpose we operate it. Where you have gaps, Faltrox licenses and deploys platforms from Microsoft, Palo Alto Networks, Cisco, Trellix, Kaspersky or Acronis - you own the tooling decision.
05Which time zones and regions do you cover?
The SOC runs 24/7/365 from Bengaluru, India, so coverage is continuous everywhere. Scheduled work - onboarding, service reviews, incident calls - follows your business hours across India, the US, UK, Europe, the Middle East and Asia-Pacific.
06How fast do you respond to a critical alert?
The SLA for critical alerts is typically 15 minutes to initial triage and notification, with containment actions following immediately for confirmed threats. Exact windows are agreed per tier at contract.
Keep exploring
Related services
- 01
Defensive Security
24/7 SOC Services & Managed Detection
24/7 SOC as a service: Faltrox analysts detect, triage and respond on Microsoft Sentinel, Cortex, Trellix or Kaspersky, fully managed or co-managed.
- 02
Defensive Security
Incident Response Services
Rapid incident response and containment. Our IR team mobilizes within hours to contain breaches, preserve evidence, and restore operations.
- 03
Defensive Security
Digital Forensics & Investigation
Court-admissible digital forensics services. We investigate cyber incidents, preserve evidence, and provide expert testimony.
Start an engagement
Secure what’s next.
Speak with the engineering team to define scope, walk through the methodology, and decide whether Faltrox is the right team to test and run your environment.
Contact us