Microsoft IntuneIntune Remote Help
Secure, managed remote assistance built into Intune.
Microsoft Intune Remote Help provides secure, cloud-based remote assistance — letting helpdesk staff connect to a user’s device to view or control the screen and resolve issues, with Entra authentication, role-based permissions, and compliance warnings. It replaces ad-hoc remote tools with a managed, auditable one. Faltrox operates it as part of managed endpoint support.
Overview
What Intune Remote Help is
Remote support is essential but often done with ad-hoc, unmanaged tools that lack authentication, permissions, and audit — a security risk in themselves. Microsoft Intune Remote Help provides secure, managed remote assistance integrated into Intune, so support is both effective and controlled.
It lets helpers connect to a user’s device to view or take control of the screen, authenticated through Entra ID with role-based access controls, session monitoring, and compliance warnings that flag if either device is non-compliant. It works across Windows and (increasingly) other platforms, with a full audit trail. That replaces risky ad-hoc remote tools with an auditable, policy-governed one. Faltrox operates it as part of managed endpoint support.
Coverage
What it protects
The platforms, threats, and surfaces this product is built to defend.
Remote Assistance
Helpers view or control a user’s device to resolve issues remotely.
Entra Authentication
Sessions are authenticated through Entra ID with role-based access.
Compliance Warnings
Warns if either device is non-compliant before a session.
Auditable Sessions
Full audit trail of remote assistance sessions.
Cross-Platform
Supports Windows and increasingly other platforms.
Governed Access
Role-based permissions govern what helpers can do.
How it works
The mechanism
How the product moves from signal to protected state, step by step.
- 01
Request
A user requests help, or a helper initiates a session, through the managed Remote Help tool.
- 02
Authenticate
Both parties authenticate through Entra ID, with role-based permissions applied.
- 03
Warn
Compliance warnings flag if either device is non-compliant before the session proceeds.
- 04
Assist
The helper views or controls the device to resolve the issue, with the session audited.
- 05
Operate
Faltrox operates it as part of managed, auditable endpoint support.
Capabilities
Key capabilities
Secure Remote Assistance
View or control a user’s device to resolve issues, securely and managed.
Entra Authentication
Sessions authenticated through Entra ID for both parties.
Role-Based Permissions
Role-based access controls govern what helpers can do.
Compliance Warnings
Warns if either device is non-compliant before a session.
Session Auditing
Full audit trail of remote assistance sessions.
Cross-Platform
Supports Windows and increasingly other platforms.
Replaces Ad-Hoc Tools
Replaces risky, unmanaged remote tools with a governed one.
Intune Integration
Built into Intune for managed, integrated endpoint support.
Works with
Part of the platform
Microsoft products this pairs with, and the Faltrox services that operate it.
Delivery
You buy the outcome, not the console
Managed by Faltrox
Faltrox licenses, deploys, and tunes Microsoft Intune Remote Help for your environment, then runs it as part of a managed service, so you get the protection without staffing another security console.
FAQ
Common questions
01Why not just use a generic remote tool?
Ad-hoc remote tools often lack authentication, permissions, and audit — a security risk, especially as attackers abuse remote tools. Intune Remote Help provides secure, managed remote assistance authenticated through Entra ID, with role-based permissions, compliance warnings, and a full audit trail.
02How is a session secured?
Both the helper and the user authenticate through Entra ID, role-based permissions govern what the helper can do, compliance warnings flag non-compliant devices before connecting, and the session is fully audited — so remote support is controlled, not a back door.
03What are compliance warnings?
Before a session, Remote Help warns if either the helper’s or the user’s device is non-compliant with policy, so support staff know they may be connecting to an at-risk device — a control that generic remote tools do not provide.
04Is it part of the Intune Suite?
Remote Help is available as a standalone add-on and is also included in the Intune Suite bundle. Faltrox helps choose the licensing that fits your support model.
05How does Faltrox operate it?
We deploy and operate Remote Help as part of the managed endpoint support and management we deliver — providing secure, auditable remote assistance governed by Entra authentication and role-based permissions.
Start an engagement
Secure what’s next.
Speak with the engineering team to define scope, walk through the methodology, and decide whether Faltrox is the right team to test and run your environment.
Contact us